Returns and Replacements Policy

At Suamox, we take great care in sourcing, roasting, and shipping every bag of coffee. Because coffee is a perishable product, we are unable to accept returns, and all sales are final.

If your order arrives damaged or is lost in transit, please reach out to us within 5 days of delivery at info@suamoxcafe.com. Include your order number and clear photos of the issue so we can review it promptly.

If approved, we will gladly reship your order at no additional cost.

Delivered but Not Received

If tracking information shows that your package was delivered, but you’re unable to locate it, we recommend first checking with household members, neighbors, or your local carrier.

While Suamox is not responsible for packages marked as delivered, we understand that shipping issues can occasionally happen. If this occurs, please contact us and we’ll review the situation carefully.

When appropriate, we may offer a one-time replacement as a courtesy.

Our goal is always to treat our customers with fairness and respect while protecting the integrity of our small business.

If you ever have questions about your order, don’t hesitate to reach out at info@suamoxcafe.com.